Payment Security 2025-07-25

If you’re seeing a message that your account has been blocked, don’t worry, it can be quickly resolved. This usually happens after multiple failed login attempts or unusual activity. You can regain access by simply resetting your password.


 FOLLOW THE STEPS BELOW TO UNLOCK YOUR ACCOUNT.

  • VISIT THE LOGIN PAGE: Go to the login screen of our platform.

  • CLICK “RESET PASSWORD: You'll find this option just below the login form, click it to begin the recovery process.

  • ENTER YOUR REGISTRRED EMAIL ADDRESS: Input the email address associated with your account, this helps us verify your identity.

  • ANSWER YOUR SECURITY QUESTION: You’ll be prompted to answer the security question you set during account creation, make sure you type the answer exactly as you originally provided it.

  • CHECK YOUR EMAIL: Once the correct answer is submitted, we’ll send you a new set of login details, including a new password and account PIN, directly to your email.

 What Next?

Use the new credentials to log into your account. Once you're in, we strongly recommend updating your password and PIN to something more personal and secure.
Make sure to choose a password that's easy for you to remember but hard for others to guess.

 NEED FURTHER ASSISTANCE?

If you run into any issues during the process or didn’t receive the email, our support team is ready to assist you. Just reply to your last support message or contact us via the help page.