We have a list of frequently asked questions about us
If your transaction is pending, it means it's still being processed. Please wait 5 to 10 minutes for it to complete. If it stays pending beyond 10 minutes, contact us via WhatsApp or call: GH: +233-500-330-995 | NG: +234-808-701-0523, or email: gh@mypayvert.com | ng@mypayvert.com.
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1. Log into your PayVert account. 2. Go to the “Cards” section. 3. Click “Create Virtual Card.” 4. Select your funding source (wallet or linked account) and confirm! Your card details will be generated instantly
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Yes. Virtual cards offer strong security features: They can be frozen or deleted instantly. Your real account details remain hidden. They're perfect for one-time or subscription payments.
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First, ensure the website accepts your card network (Visa/Mastercard), that you have sufficient funds, and that your card is active and not expired. If everything checks out and the transaction still fails, contact PayVert support for help.
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Deposit transaction typically reflect within seconds. If not reflected after 5 minutes, kindly confirm that you have successful made payment, then reach out to PayVert support with your transaction details. Please Note: Avoid creating multiple deposit transactions for the same payment. Wait for confirmation or a response from support to prevent duplicate charges or processing errors.
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Yes. We send advance notifications via email prior to any scheduled maintenance or major system updates.
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Contact support immediately. If the funds haven’t been claimed, we may be able to reverse the transaction. Completed transfers, however, are not guaranteed for reversal.
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No. PayVert does not support PayPal or Western Union. However, you can send funds to bank accounts, crypto wallets, or mobile money wallets.
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Yes. You can send money directly to a recipient’s bank account or mobile money wallet, even if they don’t have a PayVert account.
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We announce new features via email newsletters, our blog, and official social media pages. Stay connected to get the latest updates.
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Yes. You can easily subscribe to or renew your Starlink internet service through PayVert.
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Contact support. We may be able to process your transaction manually or recommend an alternative option.
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PayVert supports most major banks in Ghana and Nigeria. A full list of supported banks will be shown during the transaction process.
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No. Transactions are usually instant and irreversible. If you encounter an issue, contact support immediately for assistance.
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Ensure your ID is clear, valid, and matches the name on your account. You can re-upload it from your dashboard for another review
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Verification typically takes between 1 to 6 hours after submitting your documents.
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A valid government-issued ID such as a National ID, International Passport, or Voter’s Card.
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Yes. PayVert offers a mobile-friendly website and an Android app for download. You can perform all transactions via smartphone or PC. iOS support is coming soon, iPhone users can continue using the mobile site for now.
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No. You must verify your account before using PayVert.
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Our offices are located at No. AR143 Massachusetts Street, Central Region, Ghana, and KM2 Lekki Free Trade Zone Road, Ibeju Lekki, Lagos State, Nigeria.
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PayVert operates as independent registered entities in both Ghana and Nigeria. In Ghana, we are registered as PAYVERT GLOBAL LIMITED COMPANY (Reg. No. CS074380524), and in Nigeria as BILLVERT COMPANY LIMITED (Reg. No. RC8271738). Our main operations are based in Ghana, but both entities operate under the trademark name "PAYVERT".
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You can reach our support team via WhatsApp or call: GH: +233-50-0330-995 | NG: +234-808-701-0523 or by email at gh@mypayvert.com | ng@mypayvert.com. We're active during working hours: 8am–6pm (Mon–Fri) and 8am–12pm (Sat). We’re also available outside these hours, but responses may be slower.
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Check your internet connection and browser version. Try restarting the app or clearing cache. If the issue persists, contact support.
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We typically process orders in under 10 minutes. However, delays may occur due to network issues from our banking partners. If this happens, we’ll make sure to keep you informed and work to complete your order as quickly as possible.
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Only deposit orders can be cancelled, usually if payment isn’t confirmed within 10 minutes, especially during off-hours. Withdrawal orders cannot be cancelled. If your deposit order was cancelled after you paid, simply notify us and it will be processed immediately once payment is verified.
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While we aim to offer 24/7 service, deposits made during off-hours may experience slight delays. However, we’ll ensure your order is processed as soon as possible. We appreciate your patience and understanding during these times.
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When you send cryptocurrency from PayVert to an external wallet or address, network fees are automatically deducted. For example, if you send 12 USDT, you may receive 11 USDT depending on the current network fee. These fees vary and to avoid delays, we often use higher fees to ensure your transaction is processed quickly.
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If there is a discrepancy in the payment amount or the sender’s name, the transaction may not be processed. It’s important to verify all details before confirming the payment.
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After confirming the invoice, click on the "Pay Now" button. Then, choose your preferred bank from the available options, enter the sender’s name, and follow the instructions to complete the payment.
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The transfer amount should exactly matches the invoice amount. Additionally, ensure that the sender’s name you enter matches the name provided for the transaction to avoid any issues.
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After creating the invoice, you’ll be asked to enter the desired deposit amount. Once submitted, a confirmation will appear to ensure that the invoice has been generated correctly.
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To begin, log into your account on our platform. Once logged in, you’ll need to create an invoice for the amount you wish to deposit. After submitting the invoice, you can proceed with the payment process.
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The PayVert Gift Card feature allows you to buy and sell gift cards easily. You can purchase gift cards from various brands and send them directly to recipients via email.
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For any questions or issues, you can contact our customer support team via the Help section in your PayVert account.
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You can view your transaction history in your PayVert dashboard to keep track of your gift card purchases.
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If your recipient doesn’t receive the email, check the email address you entered for accuracy. You can also ask them to check their spam or junk folder.
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You can fund your local currency, exchange to USD to purchase gift cards on PayVert.
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Yes! You can send gift cards to any valid email address, making it perfect for friends and family, no matter where they are.
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To buy a gift card, log in to your PayVert dashboard, select the Gift Card option, choose your country, pick your preferred gift card, read the instructions, and complete your order by entering the necessary details.
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PayVert stands out due to its focus on low fees, fast processing times, and global accessibility. Our platform is designed to be user-friendly and secure, providing a comprehensive range of financial services that are accessible to everyone, regardless of location or banking status.
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Absolutely! PayVert supports buying, selling, and transferring popular cryptocurrencies like Bitcoin (BTC), Tether (USDT), and Bitcoin Cash (BCH). Our platform makes it easy to manage your digital assets securely and efficiently.
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PayVert is known for its low and transparent fees. The fees depends on the type of transaction and the currencies involved. kindly visit https://mypayvert.com/fees to know more about our affordable fee.
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Yes, PayVert prioritizes the security of your personal information. We use advanced encryption and security protocols to protect your data and transactions, ensuring that your information remains safe and confidential.
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PayVert supports a wide range of currencies, including major fiat currencies like USD and digital currencies such as Bitcoin (BTC), Tether (USDT), Bitcoin Cash (BCH), NGN and GHS. We offer exchange for all supported currencies.
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To send money from Ghana to Nigeria with PayVert, first ensure your account is verified. Log in and deposit Ghanaian Cedis using Mobile Money, Bank Transfer, or through a PayVert agent. After funding your account, convert the Cedis to Nigerian Naira. Then, send the money via Bank Transfer to any recipient in Nigeria, who will receive the funds instantly.
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Yes, you can send multiple payments on PayVert. The platform allows you to handle various transactions simultaneously, making it convenient to manage and process multiple payments efficiently.
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Referral bonuses can be used directly within your PayVert Account to make transactions and more .
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Eligibility: Bonuses might be limited to certain types of accounts, such as new accounts. Non-Transferability: Restrictions on Transfer: Bonuses are often non-transferable and can only be used by the account holder who received them
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Successful Referrals: Bonuses are typically awarded when you referred user by signing up, verifying his/her account, and making transactions.
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The amount of money you can send using PayVert includes your account sending type, Here’s a general breakdown of the factors that could influence sending limits: Factors Affecting Sending Limits: Sending Type: Different payment types might have different limits. Business accounts often have higher limits compared to personal accounts. Verification Status: Verified accounts usually have higher sending limits. Service Policies: Currency Restrictions: Limits might also vary depending on the currency being used. Transaction History: A good transaction history and consistent usage might increase your limits over time.
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Partnerize (also known as Performance Horizon Group) is a company that develops an enterprise for managing partnerships. It features discovery, recruitment, optimization, payment, brand safety, and fraud prevention capabilities. Here's how PayVert fit into the landscape: Seamless Transactions: PayVert and Horizon are integrated, it streamline the payment and commission processes for affiliate marketing programs, ensuring that transactions are handled smoothly and efficiently.
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Payment processors usually charge a fee per transaction, which can be a flat rate or a percentage of the transaction amount. Visit our PayVert Website @ www.mypayvert.com or download mypayvert App and to get you started for information on fees, and other costs associated with our services and account verification.
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PayVert integrate with (Performance Horizon) to leverage its advanced affiliate marketing and performance management capabilities. This could involve using the platform to track and optimize affiliate campaigns directly within the PayVert system.
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PayVert facilitates online and offline payment transactions for businesses, enabling them to accept payments from customers using various methods, including credit/debit cards, bank transfers, and mobile payments. mobile apps, and point-of-sale system.
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PayVert is an innovative payment processing company dedicated to making transactions easier for businesses in Ghana, Nigeria, and beyond.
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